At Boutique.Africa Zambia, we’re committed to delivering your handcrafted African purses safely and efficiently, while ensuring your satisfaction through a fair exchange process.
Shipping Policy
1. Delivery Locations:
We deliver across Zambia. If your location is remote or outside standard delivery zones, please contact us prior to placing your order.
2. Processing Time:
Orders are processed within 1–3 business days after payment confirmation. You will receive a notification once your order is shipped.
3. Delivery Time:
Estimated delivery time is 3–7 business days, depending on your location.
4. Shipping Fees:
Shipping costs are calculated at checkout and may vary based on delivery address and order size. Promotional offers or free shipping may apply during special campaigns.
5. Tracking Your Order:
Once your order ships, you will receive a tracking number by email or SMS, allowing you to monitor the delivery progress.
Exchange Policy
We want you to love your purchase. If you’re not fully satisfied, we offer an exchange-only policy (we do not accept returns or issue refunds).
Conditions for Exchange:
Exchange requests must be made within 7 days of receiving your order.
Items must be unused, unworn, and in their original packaging.
Proof of purchase (order number or receipt) is required.
Exchanges are only permitted for the same item in a different size or color (if available), or for a different product of equal value.
Exchange Process:
Email: support@boutique.africa with your order number, reason for exchange, and preferred replacement item.
Our team will confirm eligibility and provide instructions.
Send the item back to us using a trackable delivery method.
Once we receive and inspect the item, your exchange will be processed.
Important Notes:
Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect.
Boutique.Africa reserves the right to refuse exchanges that do not meet the above conditions.
If you have any questions or need assistance, don’t hesitate to contact us at:
Email: support@boutique.africa
Website: https://boutique.africa